We hope these FAQs answer some questions you may have. If they don't, please contact us at 800.801.9869 or firstname.lastname@example.org.
Pactimo is pronounced pac-TEAM-O, similar to how the Italian word ultimois pronounced.
Pactimo is a derivative of the word impactful. When the company was founded, we set out to make an imPACT on the industry, our customer's and employee's lives and, most importantly, this global village we call Earth.
To maintain the integrity and color of fabrics, machine wash clothing on delicate in cold water using mild soap. Close all zippers before washing. Do not use fabric softeners. Line dry. Do not bleach, twist, wring, heat, place in the dryer, dry clean or iron. Read our detailed washing and care instructions for more information.
No. Pactimo offers unlimited color choices. We are the first custom apparel company to utilize a full-dye sublimation process. This method of heat transfer imprinting allows all over printing of full color images and absorption of colors into the threads, resulting in crisp lines and true colors. This technology enables us to be efficient while keeping costs down.
Yes. There are three different options for reviewing final designs: 1) Once your artwork is finalized you have visibility to an approval form with your design lay out on a flat template. 2) We can create a 3D mock of your garment for easier viewing. 3) You may order a Proof Plus after you approve your artwork. For orders in excess of $5,000, all customers receive a complimentary proof plus. For orders below $5,000 the proof plus fee is $35. A proof plus is generally a portion of the front or back of your jersey design printed on the actual apparel fabric. Customers generally order a proof plus if they are concerned about their color choices or want to see the clarity of a particular logo.
Vector graphics in .EPS or .AI format are preferred. If you are using an image such as a PNG or TIFF it must be high resolution (300+ dpi). JPEG graphics lose quality and as such often print very poorly and are not recommended. If graphics cannot be obtained, inquire about utilizing our design team to create unique art for your needs. Please see Art Guidelines for more details.
Yes. You can download design templates from our website. Keep in mind that although you may be quite skilled at design, we will still submit your art to Pactimo's design department to ensure quality control elements that are internal to our system. Please see Design Templates for more information.
The first two revisions of design are complimentary. Design time is then billed at $80/hour thereafter. Art fees are typically billed in 15-minute increments. The amount of design time and hence fees depend on the complexity of design, whether logos have been submitted in vector format, and the number of templates used, among other things.
Our design team is quite capable of creating something specific to your needs. It is helpful to provide us with as much information as possible, including but not limited to design style/elements, pictures, and colors desired. Please reference Design Templates and Jersey Design Examples for more information.
We're proud of the work we do. Our logo standards specify required locations on tops to include the upper chest and back pocket. For bottoms we require logo placement on the rear and one leg panel. See our Logo Guidelines »
Your Account Manager will be your primary point of contact and he/she will assist you throughout the entire process.
Pantone and PAC colors are very similar and use the same CMYK. We recommend you order our color swatches as any color can appear slightly different on different materials. Colors also appear differently on computer monitors verses printed on materials.
Pactimo utilizes a garment minimum program called 5+1. Under the 5+1 program, a customer is required to meet the minimum units listed by style. You may, however, order a mix of sizes. The +1 program is only available after a customer selects the appropriate 5+ styles and meets the opening minimum order amount of $900.
Gender specific garments can be combined to meet minimums when one meets the minimum. For example, Ascent Aero Men's (4) and Ascent Aero Women's (1) .
Yes, we can work with you to accommodate adding styles without minimum requirements. Your Account Manager can assist you in this process.
There are no minimums on re-orders. We do not charge any fees to reopen a team store to allow for re-orders. Any re-order under $300 is subject to a $50 processing fee. This also assumes no changes in artwork.
Relaxed fit is exactly that, a fit that allows for a looser garment fit. Traditional is a performance fitting garment without being next-to-skin. Aero fit is an aerodynamic next-to-skin fit that will ensure there is very little if any fabric flap. See more about fit »
Pactimo provides a number of resources to assist with sizing. Under RESOURCES, you’ll find size and fit charts, jersey comparison videos for men and women (showing how our jerseys fit differing body types and what Traditional vs. Aero looks like on body) and more resources to come. We have a limited selection of Quality Fit Kits available for new teams. Please contact your Sales Rep or Account Manager for assistance.
A deposit is required before we can start any order. A team store requires a $200 deposit which is refunded within 30 days after your order goes into production. All art fees will be deducted from this amount and any remaining monies refunded. A bulk order requires a 50% deposit or $200 on your initial order to get started. A full 50% will be due prior to the order going to production.
We accept Master Card, Visa, Discover, American Express, and personal checks. Please note on all checks that we cannot start the art process until your check has arrived and posted to our account.
We have a state of the art online system where you can view your artwork, check on your final order, submit payment for your invoice and much more. If you have a team store your team/clothing manager will have access to this information. For team stores, contact your team/clothing manager directly.
To request a rush, speak to your Account Manager prior to your order moving into production. You can request a rush for either one or two weeks earlier than published lead time. All requests must first be approved by our production facility to insure such a request can be accommodated. If the rush is approved, an appropriate rush fee will be applied.
Once an order is in production we can no longer make any changes. You may make changes on your next order or place a re-order.
Once you finalize and approve art you will place your final order. If placing a bulk order, you will enter the quantities and sizes for each item. If placing a team store order, the store will be closed. Your order will be sent to production. Shortly after your order is in production you will receive an email reminder for final payment due three days prior to your estimated shipping date. Upon receipt of final payment, your order will go into the shipping queue. After your garments ships it takes approximately 4-7 business days to receive your package. Please see our Team Store page for more information.
No. The design process needs to be completed before the opening of a team store.
You may order a proof plus after you approve your artwork. A proof plus is a portion of your design that is printed on the actual fabric of your apparel. Most people order a proof plus to be certain about their colors or want to see the clarity of a particular logo. The fee is $35 for any orders under $5,000. Orders over $5,000 will receive a proof plus automatically at no charge.
After your garments ship it takes approximately 4-7 business days to receive your package.
Our garments are custom made to order therefore all orders are final. A re-order is always an option. If you ordered through a team store, speak to your team/clothing manager to discuss options. Our goal is to provide you with the best customer care and will make every effort to insure your satisfaction.
Your team/clothing manager determines how long a team store shall remain open. It is only upon closing the store that your individual order to goes into production. Some team stores remain open for several weeks. It is upon closing that the order goes into production and the five week timeline to delivery begins. While we may be able to assist with information about the status of a team store, you may wish to contact your organization's team/clothing manager questions about your order.