Warranty Policy

Effective April 1, 2023: Pactimo merchandise purchased directly from a Pactimo Custom Team Store, Bulk Order, or an authorized dealer have a limited two-year warranty from the date of purchase to the original owner against defects in materials and workmanship barring normal wear and tear.  

Pactimo will replace or repair any garment to restore its original function without charge. If the product is no longer available to be replaced, we may replace it instead with a like-product.  

We believe in the quality of our products and want you to enjoy your Pactimo garments for as long as possible. As such, we stand by our commitment to repair or replace defective garments. However, please remember that all good things must come to an end, including your most beloved garments. (For example, no chamois can last forever.) Therefore, our warranty does not include product failures resulting from normal wear, misuse, improper care, or accidents. Normal wear includes the inherent deterioration of materials and colors over a prolonged time and/or with heavy use. Additional examples include abrasion marks, thinning materials and fading logos.  

If you have a warranty claim, please send a photo (or multiple photos) to custom@pactimo.com with the subject heading “Warranty Claim” and your Order #. Make sure to also include a detailed description of the issue you are experiencing.  

We will have one of our representatives reach out with additional instructions.  

If you are asked to send back your garment(s), we request they are washed and cleaned. If not, we cannot process the item(s) and will send them back to you. After we receive and process your warranty claim (3-5 business days), it may take up to 6 weeks to repair, reship and have your item(s) delivered. Our turn-around time may vary depending on the season. 

Shipment costs must be paid by the shipper. We recommend purchasing insurance as we are not liable for items lost during transit. 

Please return warranty items to:

Attn: Warranty Dept.
3565 South Yosemite Street
Denver, Colorado 80237

Be sure to include your contact information (name, address, phone number, email address) along with a description of the product defect.

For questions, contact the following:

Custom Customer Service