Customer Testimonials

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Custom cycling clothing team apparel

Our product development is driven by continuous direct feedback from thousands of customers

"OMG! I totes love PACTIMO! I even know how to say it right, not like some of my idiot friends, but that’s another story. Peter and Sienna both gave me such great service and extended a 7.3888% discount on my contract pricing! There is this guy, though, that calls himself Nuke (I don’t get it) and he is a total PIA. Like, the worst. But whatever, the clothes are still amazing and look so goooood on my Fat Tire e-bike when I ride!"
Nicole, Philadelphia Fat Bikes

My dog has a bad habit of peeing on my bike shorts after I ride. But he never pees on Pactimo! That’s saying something!
Ron, Labradors of Love

I have an addictive personality. I don’t ride a bike, but I love the feel of bike clothes when I got shopping at the local farmer’s market. I feel so hip and people are always watching me! And the order process in Custom has just the best emails to keep me engaged and my inbox is always full. I am thinking of setting up a Strava account soon.
Steve, I shop in any open team store I can find

“Our experience with Pactimo has been without equal.  They have found the secret to success by combing in an industry leading product with industry leading customer service.  I don’t think 'no' is part of their vocabulary.” — Matthew S. Curin – Astellas Professional Cycling Team

“The quality and fit of the garments is first rate, and I’ve received nothing short of impeccable customer service since I’ve started working with Pactimo.” — Mike, FLUID Company

“Pactimo is my favorite cycling wear. I try to wear Pactimo exclusively cause of the quality. I tell every cyclist I know to buy Pactimo. Pactimo is no doubt the best cycling gear and the best part is the quality. A friend of mine had a pair of bibs that a tear occurred in the stitching, Pactimo replaced it for free. That to me is worth every dollar spent when a company backs their product.” — Griggs, Police Unity Tour

“The customer service we received was top notch. Our account manager, Sabrina, has absolutely exceeded our expectations. We couldn’t be more pleased. I believe our success story has already convinced one team to make the switch for their next kit order.” — Petticoat Assassins

“Initially things looked bleak in terms of receiving the jerseys in time for the Bike MS event. My poor organizational skills put you and my team in a bind. Nevertheless you and the Pactimo team and FedEx came through in spades! On behalf of Team MS Curitol, our sponsors and myself we are grateful for your amazing service and support!!!” — Dan

“Pactimo is solid and exciting cycling clothing company to work with. I’ve been able to design clothing that is representative of my sponsors and my style and I have never sacrificed comfort or performance. Their women’s chamois has been the most comfortable one that I have used in my cycling career and having the choice of a woman’s cut on jerseys and shorts is something I really appreciate in a clothing line. It’s nice to know if I need a special jersey design for an important event that Pactimo will be sure to have me decked out in time for the occasion. Like a steadfast teammate, Pactimo is always there for you, something that every rider can appreciate.” — Laura Van Gilder, Mellow Mushroom Racing Team

“We’ve really enjoyed our relationship with Pactimo from start to finish. Our relationship with our Sales Rep, Account Rep, Design and Service is outstanding. The quality of the clothing, fit, form, function and comfort is the best we’ve ever experienced. We can’t say enough good things about the technical clothing – riding here in the bitter Midwest winters really makes us appreciate the ability to maximize outdoor ride time and staying comfortable when we might otherwise be stuck indoors on the trainer. The Summit line is absolutely the best bibs and jerseys ever.” — Mark Swartzendruber, Scarlet Fire Racing

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“The apparel, process and people of Pactimo are the best in the business.  I have been racing for more than 15 years, and have worn many other brands, but to be honest had never used Pactimo. What a mistake on my part! Just putting on the garments you notice the difference, no adjusting, no chaffing, just riding! Our female riders also rave about the chamois in the women’s specific line and have given all their other clothing away. Myself and the riders of High Country Development could not be happier about our relationship with Pactimo.” — Sean Weddell, High Country Devo Team Manager/Mentor/Rider

“Our team has been buying cycling kits from Pactimo for nearly 8 years. We skipped one year...tried something else...and regretted it!!! this company is not only high quality, but equally as important, high service. From design to shipping they literally never miss a beat....never have. Susie, is the best customer support person I think I have ever worked with...always on top of her game. Thank you Pactimo for giving us great clothing and for being a part of our Ride430 Mission for our military heroes.” — The Ride430 Challenge

“The new kits are super comfortable, and they look way better than those of any other local elite tri or cycling teams. Everyone seems excited to race in the new tri kits as well.” — Max (DC)

“Details are important to our sponsors, and Pactimo delivered on that commitment.” – Randy Reichardt, Above and Beyond Cancer Cycling Team

“Comfort is top notch — after a long day in the saddle I’m reminded why Pactimo bibs are so awesome!” – Michael Sencenbaugh, Above and Beyond Cancer Cycling Team

“Our new team kits arrived, earlier than expected. They look great!” — Loren (MN)

“The FLYTE Suit is the perfect racing suit. It is light, aero and super comfortable. It is my favourite piece of clothing, whether it’s for a 60 min crit or a 120 mile road race.” — Clay Murfet, Astellas Professional Cycling Team

“Your customer service has been exceptional. Every question has been answered in more than a timely fashion. Other companies should take notice. This is the way business should be managed and executed. Thank you very much for all your help!” — Leo (CA)

“I am enjoying the Summit Bibs and Jersey I had ordered previously. They are really really impressive… I have other high dollar kits (e.g., high end Assos) and your Summit series is superior. Thank you.” — Michael (NJ)

“Just got the new women’s Summit RFLX jersey…whoa! This thing is so PRO! Whoa — way too pro for us, but damn, had to shout out about the fabric – super luxe. I’m impressed.” — Shannon (OR)

“Lori (account manager) has been a pleasure to work with. She is very skilled in taking my caveman-like descriptions of color and design, and translating them into something that impresses me. She has been beyond patient with my many questions and revisions. In short, Lori is even more impressive than the quality of your jerseys. I may be demanding, but I also recognize excellence when I see it. Lori is doing an excellent job for Pactimo, and I wanted you to know it. “ — Lane, Fletcher Farley

“Just wanted to let you know that the kits arrived yesterday, and everyone seems to be pleased! The design on the Speed jerseys look great. I absolutely love the fit of the speed jersey and the summit bibs. Major step up from last season. I just wanted to thank you again for your help in getting us these kits and helping us make them look so good!” — Nathan (AL)

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“Great product, and fast turnaround!” — Cory (TN)

“A quick note to let you know that our Women’s Tandem Pairing of Emma Foy and Laura Fairweather successfully secured their World Championship title in the Women’s B 3km Pursuit for the second year in a row. Thanks again to you all for your support of our team and sorting them out with their very smart looking kit.” — Emily Smith, New Zealand Paralympic Team

“We have just received our order here in Melbourne, Australia and it arrived 27 days after orders closed. Amazing! We are delighted with the quality and service we’ve received. This is our first kit with Pactimo but we’re sure it won’t be the last.” — Rob & Liz, Bzak Cycling Clothing Design

“I got my new kit two days ago. Awesome!! Pactimo is the best brand I have worn since I started riding in 2004. This is my second kit and now I’m ready to clear out my old clothing and fill it with Pactimo riding gear, A++.” — Doug (IL)

“Thank you for getting us setup with some great looking Pactimo kits this year. The girls, in particular, are thrilled about getting women’s kits this year. Our riders are off to a great start this year.” — Chloe Woodruff, Team Stan's NoTubes/Niner (AZ)

“Thanks for quickly helping us get this small order in. We really appreciate how nice it is to work with Pactimo.” — L.O. (AZ)

“Pactimo is the pinnacle of cycling clothing. No matter what conditions you find yourself riding in, you will always find the perfect combination.” – Caleb Vukovich, Above and Beyond Cancer Cycling Team

“A little feeback that you might appreciate. A local team recently folded and we were vying with a couple other teams for one of their very talented riders. We landed him and one of the reasons he gave for choosing us was simply that the other teams only had once a year clothing orders and couldn’t get him a kit in time for race season. Of course there were reasons beyond that… but our Pactimo relationship played a big role in helping us land a great new team member.” — Lynn, Tolero Racing

“Our kit just arrived in the mail. ITS AWESOME!!! Also, that was rather quick shipping too! Can’t wait for it to get warm and show off our rather obnoxiously-awesome design!” — Austin (WI) 

“The new jerseys arrived today – they look great!” — Rickety Rebels (VT) 

“The new kits are INCREDIBLE!” — Amy (FL) 

“Thank you! I’ll definitely be using you guys in the future for team kit designs. I really love Pactimo’s quality. And the chamois in the bibs I received is awesome. ;)” — Alicia (WA) 

“Your help and assistance has made the process of purchasing additional jerseys a very enjoyable experience – Thank you!” — Brenda (CA) 

"Just wanted to say thanks for your efforts on the jerseys. We received numerous comments that we had the best jerseys at the event (of >1k people)." — Charlie, Yale School of Medicine 

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[The kits] look fantastic! Thank you for your fantastic support with this. I have left you a very positive report on the feedback survey!!  — Johncraig (UK)

“Everyone loves the kit! We’re going to expand it to a full kit in the fall with jackets, LS jerseys and bibs for CX season.” — Tom (MI)

“We received our jerseys yesterday and they look great. Thank you for all your help throughout the process and making sure we got them in plenty of time for our competition. I really appreciate how easy you made the process.” — Phillip (AZ) 

“First, thank you very much for the incredibly fast production and shipping. Our team is hosting the Lincoln Park Criterium in Chicago this weekend (April 12th). I was afraid I wouldn’t have my gear for the race. Your efforts made it so I have my uniform for the race. Second, the quality of the race clothing is outstanding! The leg grips in the bib are secure without feeling tight. All of the clothing feels smooth. I’m amazed at how comfortable everything feels right out of the bag. I have tried a variety of cycling clothing and Pactimo is far and away the best I’ve ever worn. Third, a special thanks to the customer service team. I called with questions on sizing, fit, and feel. All my questions were answered to my great satisfaction. The recommendations made by the service representative were excellent. You have a high quality product which meets the needs of any cyclist. I look forward to making more purchases in the future.” — Victor (IL)

“We are all very impressed with the workmanship, quality and fit.” — Ashley, EHF Racing (UK)

“Everything is super – we are all very happy with the jerseys. Thank you for all of your help.” — Craig (FL)

“Got to ride in [the kits] for the first time yesterday, they are AWESOME. They look great and are so comfortable! Thank you SO much for all your help on them.” — Liz (CO)

I just received my second shipment and new order of bike kits from Pactimo. I ordered tri kits from you, too. I have to tell you I love the new kits. Everyone loved the tri kits. I went with Pactimo and ordered the bike kits. One of the main reasons was because it was a pleasure to work with our Account Manager, Amy. She made the process so easy. I just opened the bike kits and I love them. I wanted to let you know that. — Rick (FL)

“The order arrived quicker than expected and everything was correct. I know it wasn’t the biggest order, but with ~130 pieces, I half expected something to be missing or the wrong size, but it was all spot on.” — Eric (CO)

“As usual, Pactimo didn’t let us down and fulfilled our expectations. It was a great experience working with you!” — Lisa (OH)

“The jerseys arrived today – over a week early. They look great and are exactly what the design called for. The colors are also the ones we wanted. You did a fabulous job for us. It turned out to be amazingly easy to get from our design concepts to a professional design and then to high quality finished jerseys in exactly the right sizes – all at a reasonable price in less than five weeks.” — Jim (FL)

“The suit was amazing! Fast, cool & very stealth like. Thank you so much again.” — Amy Thornquist

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“The jerseys were a big hit with the team when I handed them out in Leadville on Saturday. Over 500 riders from across CO were in attendance for the race, and our team held on to our 1st place Division 2 standing. When the first of our riders showed up at the start, the commentator shouted, ‘Check out those new Grand Valley jerseys! I want one of those!'” — Dan (CO)

“Rec’d my jersey today, and it’s a lovely piece of gear: well made, excellent fit. This is my first experience with Pactimo, and I’m inclined to continue shopping with you!” — Greg

“Everybody on the team and that we have ridden with has very nice things to say about the new kits. Thank you very much for your support with making our idea a reality.” — Scott (Arizona)

“Every one is very pleased with the kits. I thought the process was seamless. We’ll be doing more real soon and I’m looking forward to working with you.” — Buzz (North Carolina)

“The jerseys totally looked great, loved the colors! Thanks so much for everything you did to boost the color and get us the tops on time! I really appreciate all your help! The team looked great and everyone loved the tops!” — Janet (Wisconsin)

“Everyone loves the jerseys, thanks again for the rush! See you again next year!” — Shawn (Nova Scotia)

“The jerseys are fantastic! 100% satisfaction on our end.” — Stephanie

“Thank you for helping outfit the team with sweet Jerseys!” — Don (Florida)

“This is a very meaningful event for us all & these jerseys are a great addition. They look fantastic! Thanks to you & the others at Pactimo for your patience, design & support! “ — Kevin (Florida)

“The jerseys arrived today and look fantastic. Thank you again for amazing service. I’ll recommend Pactimo to other event promoters whenever possible!” — Jared (Utah)

“We absolutely love our stuff!!!! You guys did an amazing job as always – well done! Looking forward to rocking them in some races.” — Ross (Colorado)

Or call a local rep for assistance.