Since the very beginning, we've striven to disrupt the industry...for your benefit.
One of our original goals was to bring unprecedented quality to the custom cycling apparel industry. And, since our earliest days, we have dedicated ourselves to continuous technological enhancements and innovations.
We not only source the finest materials, pads and trims from all around the globe, but we’re vertically integrated so that we have full control over color output, sizing and delivery. With a customer service model that is unparalleled in the industry, we strive to make sure each and every client is treated as an individual with unique needs. We call all of this Nimbility, and it’s about our desire to be the best custom cycling apparel manufacturer in North America.
UNLIMITED COLORS — no additional costs. Pactimo was the first custom apparel company to implement a full-dye sublimation process. That means long before anyone else was providing unlimited color options, we were doing it…and we didn’t charge more to do so.
FIT KITS — guaranteeing sizing. Pactimo was one of the first companies to develop the fit kit. Customers no longer had to guess on sizing, they could try on the exact garment styles and be guaranteed a perfect fit when they received their custom order.
TEAM STORES — taking work off of customer’s hands. Pactimo invented the team store concept. We created an easy-to-use interface exactly like any other online retail experience and we continue to perfect to this day. And…we’ve never charged a dime to set up or maintain a team store.
AFFORDABILITY — great prices for great products. Affordability great prices for great products. From the beginning, Pactimo was based on the idea that we could make amazing products packed with features and sell them at reasonable prices.
QUALITY — only the best. Since 2003, we have been driven by creating quality garments. Adhering to that goal today, we source the world’s finest materials, including cutting edge European fabrics, YKK zippers, and Italian-made chamois.
INNOVATION — driving us to be better. We never stop in our quest to make the best performing and fitting athletic apparel. Our technological innovations have allowed us to continuously improve products and engineer even better ones. With TotalFit™ we employed elastic panels and anatomical design to develop apparel that works in concert with your body. Our Silhouette™ Engineering takes this a step further, with bib shorts that are constructed to increase performance, aerodynamics and comfort when in your riding position. These are just two examples of our drive to be the most innovative custom apparel manufacturer in the industry.
CUSTOMER CENTRIC — giving us purpose. There’s no mistake that we mention our customers in our mission statement. We believe our personalized customer service model, instituted from the earliest days of Pactimo’s existence, is what makes us, and will continue to make us, different from all the others.
GUARANTEED DELIVERY — meeting expectations. In 2010, we went to a 5-week delivery model. Many people thought we were crazy and wouldn’t be able to make that happen. To be honest, some of our own team members had doubts. In 2014, we had a 100% on-time delivery rate. How many of our competitors can say that?