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Pactimo and COVID-19

Here you'll find information about our operations, employees and what we are doing to secure the health and safety of our community.


Ongoing Operations

We are open for business!

While we have made the decision to close the Denver Brand Studio to protect our staff and the Colorado cycling community, our online operations will continue without interruption.

That means you can still place orders through our website for custom team/club clothing or Pactimo brand items. If you have already placed an order, you can be reassured it will be processed and shipped in the usual timely manner.

If you are a potential new custom clothing customer, you can be assured that we are still honoring our guaranteed on-time delivery policy. 


WAREHOUSE OPERATIONS

Our warehouses around the globe are still open and fully operational. We have taken special care to ensure employees are not within close proximity with each other and that good hygiene practices are in place.

All order pick-ups are safely organized and there is no direct contact between our employees at the warehouse and employees from carrier services.

We want you to always feel safe when you receive shipments from us.

For more information we refer to the Centers for Disease Control and Prevention which states:

In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.


SHIPPING OPERATIONS

Some customers may experience additional delivery days due to canceled flights and/or closed airports but you should be able to track your orders at any time online. However, in most cases we are mitigating these issues by speeding our production. 

Read more about each carrier's COVID-19 situation here:

Royal Mail
USPS
FEDEX


Our Staff

The number one priority right now is the safety of our global workforce. For the time being, we have instituted a work-from-home policy at Pactimo headquarters for employees who are able to make that transition.

As our staff remains passionately committed to manufacturing and shipping your orders, we are closely monitoring guidance from public health organizations and are taking every precaution to ensure a safe work environment. Just as we do when we are not faced with something like coronavirus.


Customer Service

Our account managers and customer service team are currently working from home, but just as ready as ever to answer any questions you may have. You can catch them through email (custom-cs@pactimo.com) or Monday - Friday via phone at:

  • USA: +1 (800) 801 9869 between the hours of 9 am - 4 pm Mountain Time 
  • UK/EU: +44 028 9073 0179 between the hours of 9 am - 4 pm GMT
  • Germany: +49 7661 98355 – 0 between the hours of 9 am - 4 pm CET


We Plan to Go Outside

The World Health Organization recommends avoiding crowded spaces and taking every opportunity to be outside in fresh air. That sounds like the perfect reason to go for a hike, take a long walk or get out on your bike.

Many might ask, "Is it safe to ride outside?"

Thanks to Bicycling Magazine, we have How to Ride Safely Amid Coronavirus Concerns, which answers many of the questions pertaining to both recreational and competitive cycling during the pandemic.

Don't hesitate to reach out if you have questions.

Please be safe.