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Now Hiring - Part-Time Customer Service Representative/Fulfillment

Currently we are seeking a  
Part-Time Customer Service Representative/Fulfillment
in the following areas:

Denver, CO

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Overall Scope of Position

The Customer Service Representative/Fulfillment Representative works with Pactimo’s growing online Retail Division. The representative will manage customer communication and interaction, provide product information, and resolve issues. They will also be responsible for fulfilling orders each morning.

Job Responsibilities

  • Represent Pactimo in a positive and professional mannerAnswer product and service questions through the website, emails and calls
  • Facilitate returns and exchanges
  • Create orders for new and existing customers
  • Answer questions about customer accounts and rewards program
  • Collaborate with retail team including weekly meetings via conference call or in the office
  • Fulfill orders and prepare them for shipment each morning

Qualifications

  • Cycling experience a must
  • Excellent Customer Service and communication skills
  • Product knowledge
  • Proficiency with Microsoft Office products
  • Problem solving skills
  • Ability to multitask

HOW TO APPLY

Position is based on the Denver Metro Area. Candidate must be willing to commute to Pactimo main office periodically. Direct cover letter and resume to Jason Williams at jwilliams@pactimo.com


 

Pactimo is a cycling apparel company based in Denver, Colorado and founded in 2003. Since our inception, we have shipped over 1.5 million garments to customers in both custom apparel and branded apparel. Our roots are in custom cycling which means we care most about the customer and their specific needs and aspirations as an individual rider. People are the driving focus to what we do every day at Pactimo.


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