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Now Hiring - Full-Time Customer Experience Representative

Currently, we are seeking a  
Full-Time Customer Experience Representative
in the following areas:

Denver, CO

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Overall Scope of Position

The Customer Experience Representative works in support of Pactimo’s growing Retail and Custom business. The representative will manage customer communication and interaction, provide product information, resolve customer issues and assist customers in our Denver Brand Studio.

Job Responsibilities

  • Represent Pactimo in a positive and professional manner
  • Answer product and service questions in person at our Brand Studio, through the website, emails and calls
  • Facilitate returns and exchanges
  • Create orders for new and existing customers
  • Answer questions about sizing, customer accounts and rewards program
  • Process Fit Kits and Quality Kits for Custom customers
    Represent Pactimo in a positive and professional mannerAnswer product and service questions through the website, emails and calls

Qualifications

  • Cycling experience strongly preferred
  • Excellent Customer Service and communication skills
  • Product knowledge
  • Proficiency with Microsoft Office products
  • Problem solving skills
  • Ability to multitask 

HOW TO APPLY

Position is based in the Denver Metro Area. Direct cover letter and resume to Jason Williams at jwilliams@pactimo.com


 

ABOUT PACTIMO

Pactimo (pronounced pac-TEAM-O) has found continuous inspiration in our home's breath-taking beauty and extreme conditions to develop cycling apparel for every climate, elevation, and adventure. Since 2003, we've shipped over 2 million garments to champions, teams, clubs and individual cyclists around the globe. Unlike many other cycling brands, our roots are in custom cycling apparel. That means at Pactimo we've always cared most about you, the customer, and your specific needs and aspirations as an individual rider. Our product development is driven by continuous direct feedback from thousands of customers, as well as by personal testing in the rugged and diverse conditions of our backyard. This process enables us to develop some of the most innovative, technical cycling clothing on the market. This spirit of continuous innovation is also deep in the DNA of our PACTIMO-branded apparel, which makes Pactimo quality available to the broader audience of individual cyclists through our online shop.

Pactimo is an equal opportunity employer.


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